Shipping, Refunds, Click & Collect
Shipping & Delivery
Local deliveries of furniture or artworks are arranged by our own delivery service or through an independent contractor. Delivery fees are quoted at time of purchase.
Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Australia Post (registered) or Star Track for smaller items. A signature is required at the point of delivery for all parcels sent via registered post or courier. Please note that orders placed after 12pm Australian Eastern Standard Time will be processed on the following business day.
Delivery takes between 3-5 days, if you have not received your order within 7 business days of its dispatch please advise us in writing so that we can investigate its whereabouts and resolve the issue. Tracking details will be supplied once the shipment has been despatched.
Returns & Replacements
If you are dissatisfied with your purchase please advise us in writing within 10 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
We don’t offer exchange or return on sale or discounted items.
In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 10 business days for the refund to be processed.
When sending returned items we recommend you use registered or trackable post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange Seaside Home and Gift reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 7 days of purchase. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to us for exchange must be intact and in saleable condition ie. With tags attached. Please email us at email@example.com before returning the item to check stock availability for the exchange.
Click and Collect
Click & Collect allows you to purchase online and pick up your item/s from our physical store. If you make your purchase before 3pm your item may be available for collection when we open the following day. Depending on the size of your order and the time it is placed, it may be ready for pick up on the same day. We will contact you either by phone or email to confirm when your order is ready to be picked up.
To use Click & Collect, add the products to your shopping cart and make sure you select ‘Click & Collect’ when checking out.
Once you've placed your order, you'll receive a confirmation email that includes details of your order.
All Click & Collect orders can be collected from our store at Shop 7, 57a Ethel Street, Seaforth. NSW. 2092
When collecting your order please make sure that you bring the following:
• Valid photo ID# and
• Your order number
If you have nominated someone other than yourself to pick up the order we may require you to contact us with your approval or consent to release your order.
Click & Collect orders will be kept for 21 days from the day you’ve placed your order. After 21 days we will contact you to remind you to collect your order.
You can modify your Click & Collect order at any time by contacting us on 0414 700 245 or by email at firstname.lastname@example.org.
On rare occasions, items may be discovered damaged or missing after an order has been placed. If this occurs we will contact you to arrange a refund or replacement item.